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Inside Sales Representative - Supplementor

About Balance, LLC

Balance, LLC ( is a Business Process Outsourcing (BPO) firm focused exclusively on assisting contractors offload the management of their construction job file administration, including both the estimates and supplements work processes. We also own and operate the industry leading learning & training company = Art of the Supplement ( We partner with most of the leading technology platforms and service vendors in our space to deliver thorough, compliant, and timely construction job file management. This allows our clients to focus on selling, building, and billing. Acting as a direct extension of our clients, we work within their platforms and processes to provide seamless and timely delivery with a focus on customer service and business process.

Job Summary

Balance, LLC, America‚Äôs Services Company for Contractors, is looking for an Inside Sales Representative for our Supplementing team in Indianapolis, IN. Our supplementing team administrates construction job files in the property space nationwide. We are committed to hiring experienced, professional, career-oriented Inside Sales Representatives who are looking for a collaborative team environment and an exceptionally strong culture that recognizes quality work.

Responsibilities and Duties

  • Use existing documentation to create residential and commercial roof, siding and gutter supplements.
  • Reviews client submitted projects to confirm that the full scope of the project is included in the Xactimate Estimate and provides compliant administrative feedback and notes to contractors and others interacting with the file in all forms of communication.
  • Our Inside Sales Representatives work with the Account Management and Support departments to set proper expectations for our customers throughout the construction job file administration process.

Qualifications and Skills

  • Insurance Restoration Industry Experience - Ideal but not required
  • 2+ years of inside or outside phone sales experience 
  • Very Strong communication and business writing skills
  • Problem solving skills
  • Strong analytical skills
  • Time management & organizational skills
  • Strong computer skills
  • Strong phone skills
  • strong interpersonal skills
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